notmyrealname carr
2023-10-25 18:01:36 UTC
RE: Back On Oct. 18 You Promised Me A Response Within 48 Hours That Has Not Happened.
Yahoo
/
Inbox
Kristiansen, Kim <***@bmo.com>
To:
Greg Carr
Wed, Oct 25 at 10:45 a.m.
Good Afternoon Mr. Carr
There was an email sent to you on October 18th, my apologies if you did not receive this.
We would like you to know, we thank you for raising your concerns about your recent experience. At BMO, we strive to be the bank that defines great customer experience and I appreciate the opportunity to review and respond to the concerns you shared with me.
I regret that we have not met your banking expectations and was disappointed to learn of your experience at the Surrey Branch. We take our customers’ concerns seriously and value the time you’ve taken to share your feedback with us.
We appreciate the need for our employees to maintain professionalism within our branches. Your feedback is an important reminder of the effect we have on our customers when we do not provide them with the level of servicing they have come to expect and deserve from BMO. Please accept my sincere apology for your experience and be assured that I’ve taken internal action to address the servicing issues you encountered.
Mr. Carr. I again apologize for the inconvenience this has caused you. I am certainly hopeful that through future positive interactions with our bank that we can reiterate our gratitude towards your choice to bank with BMO.
As for your request, due to privacy and confidentiality we cannot release the contents of video footage inside the branch.
Regards,
Out of Office: N/A
Kimberley (Kim) Kristiansen
BMO Virtual Connect, Specialist, Executive Resolution Office
BMO Financial Group
PO BOX 3400 RPO Streetsville
Mississauga, ON
***@bmo.com
T 289-305-4967
1-877-213-1122 est 2891032360
This email and its attachments are confidential. Any unauthorized use or disclosure is prohibited. If you receive this email in error, please notify me by reply email and permanently delete the original without making any copies or disclosing its contents.
From: Greg Carr <***@yahoo.ca>
Sent: October 25, 2023 11:49 AM
To: Kristiansen, Kim <***@bmo.com>
Subject: Back On Oct. 18 You Promised Me A Response Within 48 Hours That Has Not Happened.
External Email: Use caution with links and attachments. | Courriel externe : Faites preuve de prudence en ce qui a trait aux liens et aux pièces jointes.
Re: Reference Number: 1-893917929943VBA53 Date Complaint Received: 20231005 09:10:00 My Apology For Contacting You By Email My Cellphone Is Dead And Won't Charge.
Yahoo/Sent
Greg Carr <***@yahoo.ca>
To:OBSI / OSBI Assistance,Kerry-Lynne D. - M.P. Findlay,Sukh Dhaliwal,Newton Newton,BMO and 7 more...
Wed, Oct 11 at 1:17 p.m.
Hi and Shalom,
However way this goes could I have a copy of the sound and video which I assume all banks have.
Acknowledgement of Complaint
Yahoo/Inbox
no-***@bmo.com <no-***@bmo.com>
To:***@yahoo.ca
Tue, Oct 10 at 10:51 p.m.
View online
BMO
Acknowledgement of Complaint
Dear GREGORY CARR,
Re: Reference Number: 1-893917929943VBA53
Date Complaint Received: 20231005 09:10:00
Thank you for raising your concern with BMO Financial Group and providing us an opportunity to make it right. We are committed to addressing your complaint quickly and professionally because retaining your confidence is very important to us.
We received your complaint, which is currently at Step 2 of our complaint handling process. A senior officer is investigating your concern. If we require further information or clarification, we will contact you directly. Once we complete our review, we will provide you the outcome of our investigation. You can request a status update at any time by reaching out to us here and providing the Reference Number above:
BMO Bank of Montreal
Senior Office c/o Resolution Office
P.O. BOX 3400 RPO STREETSVILLE
MISSISSAUGA, Ontario L5M0S1
Phone: (800) 372-5111
You will receive a response from a senior officer as quickly as possible. If you are not satisfied with the outcome of your complaint after receiving that response, you may escalate to the BMO Customer Complaint Appeal Office, which is Step 3 of our complaint handling process.
Alternatively, you have the option to raise your complaint to the Ombudsman for Banking Services and Investments (OBSI). OBSI is an independent and impartial resolution service for consumers with a complaint they can’t resolve with their banking services or investment firm.
To learn more about BMO’s complaint handling procedure and your options for escalating your concerns, please review We're here to help – Resolving Customer Complaints.
Customer Complaint Handling Process - BMO Canada
Follow our complaint handling process for any Banking, Investment, or Insurance-related grievance. Have complai...
Sincerly,
BMO Financial Group
The Asst Branch Manager also said he would retrain the teller.
Yahoo
/
Inbox
Kristiansen, Kim <***@bmo.com>
To:
Greg Carr
Wed, Oct 25 at 10:45 a.m.
Good Afternoon Mr. Carr
There was an email sent to you on October 18th, my apologies if you did not receive this.
We would like you to know, we thank you for raising your concerns about your recent experience. At BMO, we strive to be the bank that defines great customer experience and I appreciate the opportunity to review and respond to the concerns you shared with me.
I regret that we have not met your banking expectations and was disappointed to learn of your experience at the Surrey Branch. We take our customers’ concerns seriously and value the time you’ve taken to share your feedback with us.
We appreciate the need for our employees to maintain professionalism within our branches. Your feedback is an important reminder of the effect we have on our customers when we do not provide them with the level of servicing they have come to expect and deserve from BMO. Please accept my sincere apology for your experience and be assured that I’ve taken internal action to address the servicing issues you encountered.
Mr. Carr. I again apologize for the inconvenience this has caused you. I am certainly hopeful that through future positive interactions with our bank that we can reiterate our gratitude towards your choice to bank with BMO.
As for your request, due to privacy and confidentiality we cannot release the contents of video footage inside the branch.
Regards,
Out of Office: N/A
Kimberley (Kim) Kristiansen
BMO Virtual Connect, Specialist, Executive Resolution Office
BMO Financial Group
PO BOX 3400 RPO Streetsville
Mississauga, ON
***@bmo.com
T 289-305-4967
1-877-213-1122 est 2891032360
This email and its attachments are confidential. Any unauthorized use or disclosure is prohibited. If you receive this email in error, please notify me by reply email and permanently delete the original without making any copies or disclosing its contents.
From: Greg Carr <***@yahoo.ca>
Sent: October 25, 2023 11:49 AM
To: Kristiansen, Kim <***@bmo.com>
Subject: Back On Oct. 18 You Promised Me A Response Within 48 Hours That Has Not Happened.
External Email: Use caution with links and attachments. | Courriel externe : Faites preuve de prudence en ce qui a trait aux liens et aux pièces jointes.
Re: Reference Number: 1-893917929943VBA53 Date Complaint Received: 20231005 09:10:00 My Apology For Contacting You By Email My Cellphone Is Dead And Won't Charge.
Yahoo/Sent
Greg Carr <***@yahoo.ca>
To:OBSI / OSBI Assistance,Kerry-Lynne D. - M.P. Findlay,Sukh Dhaliwal,Newton Newton,BMO and 7 more...
Wed, Oct 11 at 1:17 p.m.
Hi and Shalom,
However way this goes could I have a copy of the sound and video which I assume all banks have.
Acknowledgement of Complaint
Yahoo/Inbox
no-***@bmo.com <no-***@bmo.com>
To:***@yahoo.ca
Tue, Oct 10 at 10:51 p.m.
View online
BMO
Acknowledgement of Complaint
Dear GREGORY CARR,
Re: Reference Number: 1-893917929943VBA53
Date Complaint Received: 20231005 09:10:00
Thank you for raising your concern with BMO Financial Group and providing us an opportunity to make it right. We are committed to addressing your complaint quickly and professionally because retaining your confidence is very important to us.
We received your complaint, which is currently at Step 2 of our complaint handling process. A senior officer is investigating your concern. If we require further information or clarification, we will contact you directly. Once we complete our review, we will provide you the outcome of our investigation. You can request a status update at any time by reaching out to us here and providing the Reference Number above:
BMO Bank of Montreal
Senior Office c/o Resolution Office
P.O. BOX 3400 RPO STREETSVILLE
MISSISSAUGA, Ontario L5M0S1
Phone: (800) 372-5111
You will receive a response from a senior officer as quickly as possible. If you are not satisfied with the outcome of your complaint after receiving that response, you may escalate to the BMO Customer Complaint Appeal Office, which is Step 3 of our complaint handling process.
Alternatively, you have the option to raise your complaint to the Ombudsman for Banking Services and Investments (OBSI). OBSI is an independent and impartial resolution service for consumers with a complaint they can’t resolve with their banking services or investment firm.
To learn more about BMO’s complaint handling procedure and your options for escalating your concerns, please review We're here to help – Resolving Customer Complaints.
Customer Complaint Handling Process - BMO Canada
Follow our complaint handling process for any Banking, Investment, or Insurance-related grievance. Have complai...
Sincerly,
BMO Financial Group
The Asst Branch Manager also said he would retrain the teller.